Customer Service Representative USA (m/f/d)
INGUN is a home for solution-oriented employees who understand customers’ needs and inspire our international clients.
INGUN produces an unsurpassed range of test solutions for electronics at the headquarters in Constance, Southwest Germany and successfully markets them all over the world. As a solution-oriented partner for companies in future-oriented technical industries worldwide, our innovative ideas inspire our customers with the greatest passion every single day.
Ingun USA is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative (m/f/d).
In this role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries through various channels. A strong understanding and ability to navigate both CRM and ERP systems is essential for success in this position. This is an exciting opportunity to join a leading provider of test equipment solutions and make a significant impact on our continued growth.
INGUN produces an unsurpassed range of test solutions for electronics at the headquarters in Constance, Southwest Germany and successfully markets them all over the world. As a solution-oriented partner for companies in future-oriented technical industries worldwide, our innovative ideas inspire our customers with the greatest passion every single day.
Ingun USA is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative (m/f/d).
In this role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries through various channels. A strong understanding and ability to navigate both CRM and ERP systems is essential for success in this position. This is an exciting opportunity to join a leading provider of test equipment solutions and make a significant impact on our continued growth.
Your tasks
- Respond to customer inquiries via phone and email in a timely and professional manner
- Provide accurate information about products, services, order status, and company policies
- Process credit card orders/ sales orders, invoices, quotes, returns and vendor set up efficiently and accurately within the ERP or CRM system
- Troubleshoot customer issues and escalate complex cases to appropriate departments
- Create and maintain customer data and interactions within the CRM system, ensuring accurate record-keeping
- Identify and anticipate customer needs, proactively offering solutions and building rapport
- Collaborate with internal teams to resolve customer issues and improve service delivery
- Stay up to date on company products, services, and promotions
- Contribute to a positive and supportive team environment
Your skills
- 3-5 years of experience in a customer service role, preferably within the electronics industry, or similar fast-paced environment
- Excellent communication and interpersonal skills, both written and verbal
- Strong problem-solving and analytical skills
- Experience with Microsoft office applications (Outlook, Word, Excel and PowerPoint)
- Proficiency in using CRM and ERP systems (Salesforce and SAP)
- Ability to multitask and prioritize effectively in a dynamic environment
- High level of attention to detail and accuracy
- Positive attitude and a commitment to providing exceptional customer service
What we offer
- A challenging position that is rich in variety
- Job security in a growing family company
- Targeted induction
- International cooperation
- Modern IT equipment (i.e. Microsoft Surface)
